2018
Chapter one · Adalia · Senior Software Product Manager
Seven years at the meeting point between clients and code, learning what people mean when they ask for something.
Listening.
Enterprise clients rarely say what they need. They say what hurts. I spent years working with 15–20 clients at a time across 5+ time zones, learning to hear the need behind the complaint.
Translating.
Then I turned it into something developers could build: clear specs instead of vague feedback, so everyone knew exactly what to build and why. Work plans were delivered 30% faster.
Owning the whole journey.
From the first proposal to delivery, onboarding and training, I followed each client all the way through. Seeing every consequence of a decision teaches you to make better ones.
Changing big things carefully.
The bigger the system, the more careful the change. I learned to move large, critical software forward without breaking what over 100,000 people rely on in their daily work.
